TROUBLESHOOT
How do I use your online booking system?
To access my secure online booking system (through Owl Practice), you just need to click on the “Book ONLINE” button located in the header and footer of this website or go to this link: https://oab.owlpractice.ca/forouzsalari. Then, follow these Client Instructions to create your own secure online client account, so that you can book, cancel or reschedule your sessions, set-up automatic reminders, register your credit card for online billing, see your receipts, and find the link to each of your video sessions with me.
What do I need to access video sessions with you?
First, you’ll need to create your secure online client account, by clicking on the “Book ONLINE” button located in the header and footer of this website or go to this link: https://oab.owlpractice.ca/forouzsalari. This is where you’ll find links to each of your video sessions with me.
You can follow the instructions in the Client Guide to access your video sessions.
You can use a variety of devices, including a desktop computer, laptop, tablet, and a smartphone. You must have access to wifi or cellular data on your device. Use devices with up-to-date operating systems and browsers for the best possible experience. These are the supported browsers that you can use: Google Chrome versions 55+, Google Chromium versions 55+, Mozilla Firefox versions 60+, Microsoft Edge versions 11+, Safari versions 11+. Apple doesn’t allow webcam access when using Google Chrome on Apple devices, so it’s best to use Safari instead.
You also need to make sure that you list a current phone number when you complete your Intake Form online. If there are any technical difficulties, I’ll call you at this number to check-in with you (my calls will come from a private / unknown number to protect privacy & confidentiality). You can then decide if we continue our session over-the-phone OR use my Doxy.me video portal as a back-up option.
What happens if we experience technical difficulties?
If we run into any technical difficulties during our video sessions, I’ll give you a call, so that we can continue over-the-phone (my calls will come from a private / unknown number to protect privacy & confidentiality).
We can also continue our video appointment using my Doxy.me video portal, as a back-up option.
You can also find helpful tips and instructions to troubleshoot and resolve any technical issues, using these links: